General:

1. These T&Cs shall apply to all customers who engage with Frontiers Consulting Ltd for Services provided by Frontiers Consulting Ltd to the customer and shall prevail over any other documentation or communication by the customer.
2. Any variation to these T&Cs shall be inapplicable unless agreed in writing by Frontiers Consulting Ltd.
3. Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which Frontiers Consulting Ltd may be entitled in relation to the Services, by virtue of any statute law or regulation.
4. Nothing in these T&Cs shall affect the customer’s statutory rights as a consumer.
5. Here you can also read our Privacy Policy and Communication Policy understand how we save and use your personal info and how is best to communicate with us.

Product, Service & Fees:

1. All Services provided by Frontiers Consulting Ltd to the Customer will be detailed on our Product page We offer UTR/CIS registration and Self-Assessment Tax Returns.
2. All Services and Fees relating to the Products detailed in the Product page  are subject to change. Frontiers Consulting will notify our customers who are already paying Fees of these changes with a minimum of three months’ notice.
3. Frontiers shall not be liable for failure to complete the work within the original proposed timeline.
4. If Frontiers make changes to fees, services detailed within their product that are stipulated by law these changes will be made immediately and notification to the customer will be provided as soon as possible.

 

Services for Payment:

1. UTR/CIS registration.
2. Ongoing support via email, telephone.
3. Up to date information regarding deadlines and your obligations as self-employed.
4. Advice regarding what information you need to keep track of and how to save it.
5. Your self-assessment Tax Return drafted and submitted to HMRC on time.
6. All communication with HMRC done on your behalf, once you have been added to our agent account.
7. Failure to pay the fee for the services carried out by Frontiers Consulting under these T&C’s will result in Frontiers Consulting contacting the customer for payment.
8. Unless an agreement of a special offer or a discounted fee is agreed between customer and Frontiers Consulting Ltd the entire fee will be paid which will be payable to Frontiers Consulting Ltd before the Tax Return is submitted to HMRC.
9. If a customer misses a Direct Debit payment for one or more months Frontiers Consulting Ltd reserves the right to take the missing payment or payments in the following months.
10. If the customer chooses not to continue with the Frontiers’ services for any reason, then any payment made on the direct debit scheme or Direct debit subscription will not be repaid to the customer. The fee paid until the date of cancellation is the fee incurred for any service supplied up until that point.
11. If you have sent us your tax return documents (i.e., income & expense) and we have started to work on your tax return draft but later we find out that your tax return was already submitted or you change your mind about the process, we reserve the right to charge you a minimum processing fee.

 

 

 

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Re-payment of Tax Rebate to the Customer

1. If the customer is due a tax rebate, less Frontiers’ fee, and the customer has provided all the correct information which includes, but not limited to, correct bank account details and valid photo identification then Frontiers Consulting Ltd will transfer the funds within 14 working days.
2. For any repayment to be made the customer must have provided clear repayment instructions to Frontiers Consulting Ltd, otherwise no repayment can be made.

 

Liability and Responsibilities:

1. Under the T&Cs of this agreement Frontiers Consulting Ltd act solely for the individual for whom the Tax Return is being prepared, processed and submitted to HMRC.
2. Frontiers Consulting Ltd will prepare the customer’s tax return together with any supplementary documents required from the information and explanations that the customer provides to Frontiers Consulting Ltd.
3. After obtaining the customer’s written approval (via email or text message), Frontiers Consulting Ltd will submit customer’s Tax Return to HMRC.
4. Frontiers Consulting Ltd do not accept responsibility if the customer acts on advice given by Frontiers Consulting Ltd on an earlier occasion without first confirming with Frontiers Consulting Ltd that the advice is still valid in the light of any change in the law or the customers circumstances.
5. Frontiers Consulting Ltd will accept no liability for losses arising due to changes in the law or the interpretation thereof that are first published after the date on which the advice is given.
6. It is the Customer’s responsibility to provide complete and accurate information to Frontiers Consulting Ltd for the purposes of Frontiers Consulting Ltd completing the Customer’s Tax Return.
7. Frontiers Consulting Ltd do not accept any liability for false information whether this was provided by accident, mistake or intentionally by the customer which results in HMRC being misled.

 

Customer Obligations:  To enable Frontiers Consulting Ltd to perform its obligations the Customer shall:

1. Provide Frontiers Consulting Ltd with any information reasonably required for the accurate completion of the Customer’s Tax Return.
2. Provide accurate bank details and photo identification to allow release of funds from Frontiers Consulting Ltd to the Customer.
3. Obtain all necessary permissions and consent which will be required before the commencement of the services, the cost of which is the sole responsibility of the Customer. In certain circumstances this may include evidence that the customer holds a specific legal status in respect to a related individual and can make decisions in their best interests. E.g., Enduring Power of Attorney.
4. Comply with such other requirements as may be set out in the process of Frontiers Consulting Ltd completing obligations under these T&C’s relating to Frontiers Services or otherwise agreed between the parties.

 

Frontiers Consulting Ltd.’s Obligations:

 

1. Frontiers Consulting Ltd shall perform the services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.
2. Frontiers Consulting Ltd accepts all responsibility to fulfil the service that is within its’ control, by the agreed timescales and to a satisfactory standard.

Confidentiality & Data Protection:

 

1. Information disclosed by the customer will be kept confidential and shared only with relevant staff providing the Service as agreed.
2. All information retained by the Frontiers Consulting Ltd will be processed strictly in accordance with the provisions of the Data Protection Act 1998 and its successors. Such information shall be held solely for the purposes of fulfilling the contract.
3. Frontiers Consulting Ltd will not transmit any personal data held on behalf of the client except where a) The transfer is a necessary part of the work undertaken to fulfil the contract or b) There is a requirement to do so by operation of law. For example, if there is a situation where concerns are raised regarding the safety and well-being of the customer, or for the person for whom the service is provided.

 

Events outside of Frontiers’ Control:

Frontiers Consulting Ltd will always endeavour to deliver the Services as agreed but we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these T&C’s that is caused by an event or circumstances outside our control.

Complaints And Disputes:

1. The Frontiers team will always aim to deliver excellence however there may be times when the customer is not happy with the service provided by the Frontiers Consulting Ltd. Frontiers Consulting Ltd has a complaints procedure. A copy will be issued with the proposal. This procedure sets out the process for making a complaint and the amount of time you should expect to wait for a full response and investigation.
2. If there is a dispute about the interpretation or operation of Frontiers Consulting Ltd.’s service then we will make every effort to resolve the dispute when and where it arises, negotiating based on good faith.

 

Cancellations & Termination:

1. The initial fee paid for the UTR service included in the Direct debit subscription Membership is non-refundable if the cancellation of the application is requested more than 24 hours after the payment.
2. The Self-Assessment Tax Return fee paid by the customer is non-refundable if the cancellation is requested more than 24 hours after the payment.
3. No refund will be issued if your application is rejected or delayed by HMRC due to the details you have provided or if you are applying for a UTR number, but registration already exists under your name in HMRC records.
4. All cancellation and refund request must be done by contacting Frontiers in writing to info@frontiersconsulting.com.
5. Frontiers will cancel the client subscription as soon as the request has been made in writing and any repayment due will be refunded.
6. Any refund due will be sent directly to the client upon the client providing their bank details for the repayment to be made. Repayment will be made to the bank details being received by Frontiers.

 

 

Force Majeure:

Frontiers Consulting Ltd will always endeavour to deliver the services as agreed but we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these T&C’s that is caused by an event or circumstances outside our control. In such circumstances Frontiers Consulting Ltd will contact the Customer as soon as reasonably possible to notify them and our obligations under these T&C’s will be suspended for the duration of the event outside our control. If the event outside our control continues for 4 (four) weeks, we have the right to terminate the contract without further liability to the customer (except that we will refund any amounts paid in respect of services not performed at that time).

Severance:

If any term or provision of these T&C’s is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these T&Cs had been agreed with the invalid, illegal or unenforceable provision eliminated.

Governing Law and Jurisdiction:

Any disputes or claims arising out of or in connection with these T&Cs of business shall be governed by and construed in accordance with the law of England and Wales.

Money Laundering:

1. To help Frontiers Consulting Ltd guard against financial crime we are obliged to comply with the Money Laundering Regulations 2007, the Proceeds of Crime Act 2002, and the Terrorism Act 2000.
2. These require Frontiers Consulting Ltd to carry out identity verification checks before allowing the use of the service. Frontiers Consulting Ltd may request and retain from you such information and documentation as we require for these purposes, and/or make searches of appropriate databases, and to report, in accordance with the relevant legislation and regulations. Carrying out an identity verification check will place a soft footprint on your credit file however it will not affect your credit rating in any way. If we cannot adequately confirm your identification in accordance with this legislation, we reserve the right to refuse you use of the service.  We have a duty under section 330 of the Proceeds of Crime Act 2002 to report to the National Crime Agency (NCA) if we know, or have reasonable cause to suspect, that you or anyone connected with your business are or have been involved in money laundering. Failure on our part to make a report where we have knowledge or reasonable grounds for suspicion would constitute a criminal offence.

 

How to contact Frontiers Consulting Ltd:

1. If the Customer, has any questions or any complaints, we ask them to please contact us.
2. If the customer wishes to contact us, or if any clause in these T&Cs requires the customer, to give us notice in writing, it can be sent to Frontiers Consulting Ltd by e-mail at info@frontiersconsulting.com. We will confirm receipt by contacting the customer in writing. If we must contact the customer or give them notice in writing, Frontiers Consulting Ltd will do so by e-mail or by pre-paid post to the address they provide to us in the online registration of their account (or any other address they have notified to us subsequently).